Frequently Asked Questions

Browse our course catalog, select the event you want to attend, and click Register Now. You'll be guided through a secure registration form where you can add multiple attendees from your agency in a single registration. Payment options include invoice/P.O., credit card, or eCheck/ACH.

If you'd prefer to register by phone, call (469) 466-8161, Monday–Friday, 8:00 AM – 5:00 PM CT.

We accept registrations up to the night before the training begins, subject to seat availability. We strongly recommend registering as early as possible — popular courses can fill up fast.

Yes. Enter TBD in the first name, last name, and title fields when registering. Once you know who will be attending, email info@lawenforcementseminars.com with your invoice number and the attendee's name, title, phone number, and email address — or call our office — and we'll update the registration.

Yes. At checkout, choose Invoice as your payment method instead of paying by card. Your seats are reserved immediately, and an invoice is emailed to the billing contact you enter during registration. Standard terms are net 30. If your agency's payment process needs different timing, email billing@lawenforcementseminars.com or call our office and we'll work with you.

Not typically — per-seat pricing is the same regardless of how many attendees your agency sends. The exception is hosting: agencies that host a class receive complimentary seats (see Host a Class). If you're planning to send an unusually large group, email info@lawenforcementseminars.com and we'll see what we can do.

Yes. Payment before the start of training is preferred but not required — your attendee will be admitted on class day even if your agency's payment hasn't posted yet. We know agency funding and purchase-order cycles don't always line up with class dates, and we're happy to work with you.

If you know payment will be delayed, a quick note to billing@lawenforcementseminars.com is appreciated so we can note it on your invoice.

Yes — substitutions are always allowed at no extra charge, including on the day of class.

• Before class day: email info@lawenforcementseminars.com or call (469) 466-8161 with the new attendee's name, title or rank, phone, and email.

• Day of class: notify the instructor at check-in and add the new attendee's information to the sign-in sheet — we'll update our records from there.

Email billing@lawenforcementseminars.com or call (469) 466-8161 with both invoice numbers and we'll void or refund the duplicate registration.

Civilian agency staff are welcome at most of our courses, including Background Investigations for Police Applicants, Recruiting for Law Enforcement, and other civilian-track classes. A handful of courses have audience restrictions. If you're unsure whether a course is open to civilians, email info@lawenforcementseminars.com or call our office and we'll confirm.

Invoices are generated automatically at the time of registration and emailed to the billing contact on file. If you don't see it within an hour, check your spam or junk folder, then email billing@lawenforcementseminars.com with the attendee and agency name and we'll resend it.

Please double-check that the billing contact name and email are entered correctly during registration to avoid delivery delays.

Standard payment terms are net 30 from the invoice date. If your agency's payment cycle or fiscal-year cutoff requires different arrangements, email billing@lawenforcementseminars.com or call our office and we'll work with you.

Email billing@lawenforcementseminars.com or call our office with the invoice number and the changes needed — for example a new billing contact, updated email address, added PO number, or revised agency name. We'll update and re-send the corrected invoice, typically within one business day.

Email vendor paperwork (and any agency-specific instructions or vendor portal logins) to billing@lawenforcementseminars.com.

Yes. At checkout, select the Invoice payment option and you can create your P.O. against the invoice number.

Alternatively, email billing@lawenforcementseminars.com with your registration details and we'll provide whatever your purchasing department needs to issue the PO — quotes, our W-9, vendor forms, or course descriptions. Once the PO is issued, send a copy to the same address and we'll attach it to the invoice.

Check: make payable to Law Enforcement Seminars and mail to:
5435 N Garland Ave., Suite 140-529
Garland, TX 75040

Credit card or ACH: use the secure Pay Now link in your invoice email. If you've misplaced the link, email billing@lawenforcementseminars.com with the invoice number and we'll resend it.

Every invoice email includes a secure Pay Now link that accepts all major credit cards. If the link has expired or you've misplaced the email, email billing@lawenforcementseminars.com with the invoice number — or the attendee's name and training date if you don't have it — and we'll resend it. We can also take card payment over the phone at (469) 466-8161.

First, double-check that the billing zip code matches the one on file with your card. If it still won't process:

• Try a different browser or clear your browser's cache, then retry.
• Try a different card.
• Call (469) 466-8161 and we can take payment over the phone.

If the failure looks like a fraud-protection block, your card issuer may need to authorize the transaction before retrying.

The billing contact on the invoice receives an automatic payment confirmation when payment posts (sales receipt for card/ACH, or a paid-stamped invoice for checks).

To verify status at any time, email billing@lawenforcementseminars.com or call our office with the invoice number and we'll confirm.

A receipt is automatically emailed to the billing contact at the time the card is charged. If you need a copy or a receipt re-issued to a different email, email billing@lawenforcementseminars.com or call our office with the invoice number and we'll send one over.

Classes typically run 8:00 AM – 5:00 PM on Day 1 and 8:00 AM – 12:00 PM on Day 2, with a lunch break and short morning/afternoon breaks. Any exceptions are listed on the event detail page.

Virtual classes follow the same schedule in Central Time (CT).

The exact schedule for your specific class is shown on the event detail page and in your registration confirmation email.

We host trainings at agency facilities across the country, so the location varies by event. The exact address is listed on each course's event page and included in your registration confirmation email.

You'll also receive a reminder email 2–3 days before the training begins with the final logistics.

For virtual classes, we email the course links and a digital copy of the notebook several days before the training begins.

There is no specific LES dress code. Please follow your agency's policy for outside training. Our instructors dress in business casual attire, so you can base your clothing off that.

What to bring:

• Course notebooks and class materials are provided.
• Bring your own writing utensils and any extra notepaper you'd like.

Lunch and snacks are not provided. Most host sites have restaurants nearby, and our break schedule accommodates lunch off-site. Specific recommendations for the area are often shared by the host agency on Day 1.

Yes. Each course page includes a detailed description, learning objectives, and topic outline, and the course syllabus is available for download on the course detail page. Flyers for specific events are also available for download on the event detail page. If you need anything else for your department's approval process, email info@lawenforcementseminars.com with the course title and we'll send it over.

Email info@lawenforcementseminars.com with your invoice number — or the attendee's name and class date — and the correction needed, for example a name spelling. We'll re-issue a corrected certificate.

You can also retrieve certificates for any class you've completed at any time from the Training Records page.

Registrants may cancel up to 14 calendar days before the course start date for a full refund. Cancellations within 14 days of the start date are non-refundable, but you may transfer your seat to another attendee at no charge or apply your registration fee as credit toward a future class — see "Can I transfer my seat instead of cancelling?" below.

LES reserves the right to cancel or reschedule a course. If we cancel, we'll offer alternative training options — virtual or in-person — that your registration can transfer to. If no suitable alternative is available, your registration fee can be fully refunded. Travel, lodging, and other expenses are not reimbursable.

The full policy is available on our Cancellation Policy page.

Email info@lawenforcementseminars.com with your invoice number and a request to cancel, or call (469) 466-8161 Monday–Friday, 8:00 AM – 5:00 PM CT. Please review the 14-day window above before requesting a refund.

Yes. Substitutions are always allowed at no charge, including the day of class.

You have a couple of options:

• Send a substitute. Substitutions are allowed at no charge, including the day of class — have the new attendee check in with the instructor.

• Apply your fee as credit toward a future class. If no substitute is available, your registration fee can be credited toward a future class. Refunds aren't available within 14 days of the class start date.

Our ability to hold a class is based on the number enrolled, so letting us know about any changes as far in advance as possible is greatly appreciated.

If we have to cancel a class, we'll offer alternative training options — virtual or in-person — that your registration can transfer to. If no suitable alternative is available, your registration fee can be fully refunded. If we reschedule, you may apply your registration to the new date, transfer to another class, or request a refund. Travel, lodging, and other expenses are not reimbursable.

No — there is no fee for an agency to host an LES training. We ask that the host agency provide:

• A training room that comfortably seats 25–40 attendees, with basic AV (large projector screen or TV(s)).
• Help promoting the class to agencies in your region.
• A location that is reasonably accessible by airport and hotel for out-of-town attendees and our instructors.

LES handles instructor logistics, course materials, marketing, registration, billing, and certificates unless other arrangements are made with the host agency.

Host agency provides:

• Training room (25–40 seats) with basic AV (large projector screen or TV(s))
• Promotion to agencies in your region
• Day-of facility coordination (parking, building access, point-of-contact)

LES provides:

• Instructor and travel
• Course materials and student notebooks
• Marketing, registration platform, and billing
• Certificates of completion
• Complimentary host seat(s), if applicable

Most courses need 12–15 paid registrations to confirm. We coordinate with the host agency well in advance — if registration is short, we work together to either extend promotion, postpone, or reschedule rather than running an underfilled class.

Visit the Host a Class page to start the conversation, or email info@lawenforcementseminars.com / call (469) 466-8161 with your agency name, location, the course(s) you're interested in, and a tentative date window.